Privacy and Legal Notices

CoachSites.me Terms of Usage for our Free Resources

In plain terms – you may not redistribute any resource created by us. You may not sell our resources as your own. You may however use our resources in an individual and personal capacity – just not in terms of selling services to your clients.

Refund Policy

Templates :
Template purchases are refundable within 30 days.

Web Hosting:
Hosting is refundable at a pro-rated rate. We will calculate the value of a refund based on the number of unused days in your current pay period. We do not offer refunds for hosting that has already been provided.

CoachSites.me Privacy Notice

Before we get into the very technical details the below statement summarizes the general meaning of our privacy policy :

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

We do not send you marketing emails unless you explicitly agree to receive them from us. We do not sell your information or share it with anyone except law enforcement when we are legally obligated to do so. On some of our pages you may fill out forms requesting information or you may send us an email. The types of personal information you provide to us on these pages may include name, address, phone, email address, and contact preferences. To personalize our web sites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services.

Providing this additional information is optional. Coachsites uses your information to help us understand your needs and interests and provide you with better services. Under no circumstances will we sell, rent, or lease your personally identifiable information to others.

We only collect personal information necessary to deliver our services and we handle it carefully and sensibly.

This Policy explains our privacy practices for Coachsites.me (we’ll call it the “Site”) and our other services provided by CapeNexis LLC. (“CoachSites,” together with “we,” “us,” and “our”). We’ll refer to the Site and our other services as the “Services.” This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests to in relation to that. CapeNexis LLC is a company registered and existing under the laws of Georgia, USA, with registered address: 1562 1st Ae, #205-1640 New York, NY 10028, and is the data controller of the personal data that we collect from you.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We do use services such as Facebook and Google Ads retargeting. This allows us to advertise to users who have visited our sites or signed up for our email marketing services. We share those email addresses with Facebook for the purpose of ad marketing retargeting and defining marketing audiences.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (not including credit card numbers ) email address, and phone number. We refer to this information as “Order Information.” We use paypal.com to handle customer information and do not maintain internal databases of customer contact information. We do not sell our customer information.

Order information may be stored within email communications.

From time to time we may conduct surveys or requests for user feedback. Participation is voluntary

We do not collect external lists and do not purchase customer lists for any reason.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We do not share any information from our feedback forms or surveys with third parties.

Data Processing

When you use or access our hosting services, we collect, use, and otherwise process your information, as explained in this Policy. We follow the following principles:

  1. We aim collect only the minimum personal data that we need to serve you.
  2. We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy.
  3. We only use your information for the purposes you have given us permission for.

This is described below:

  1. Contract– We use any information gathered in contracts to serve you related to those agreements.
  2. Legal obligations– We will comply with any laws regarding gathering of information. This involves tax requirements and anything we are legally asked to provide.
  3. Operational needs– We may personalize your experience with our services with the information you provide.
  4. Consent– You must provide explicit consent for us to use your personal information. You must provide explicit consent for us to send marketing communications by any means. You may withdraw your consent by contacting us by email, unsubscribing from any marketing email subscriptions, or by submitting a help desk ticket

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We will share your Information Related to Domain Registrars – the domain’s owner information (WHOIS Data) for any domain name is required and controlled by the Registry for the top-level domain which you wish or have registered a domain name in. We share your information to the extent necessary to comply with ICANN’s rules, regulations and policies and with rules and policies by the ICANN-accredited registrar providers we represent. The use and disclosure of the personal information as part of the domain registration process is governed by the Domain Name Agreement in our Terms of Service.

Business Transfers – in connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that CoachSites goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events happens, we will take any reasonable steps to notify you and this Privacy Policy would continue to apply to your information and the party receiving your information shall continue to use your information, but only consistent with this Privacy Policy.

With Your Consent – with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not.

We also have an affiliate program. We do not share personal identifiers with our affiliates. This means we do not share your name , email address, mailing address, phone number, age etc with our affiliates. We do however share a Paypal transaction ID. This is a simple number to use for reference.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Cookies

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Coachsites uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioral advertising.

We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:

– Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. 

What are your choices regarding cookies

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can your find more information about cookies

You can learn more about cookies and the following third-party websites:

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

https://www.thefreelogomakers.com/privacy-inquiry/

You can also email us directly at sales@thefreelogomakers.com

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 18.

Your Data and International Data Transfer

We host, store or otherwise handle your personal information within the borders of the USA. We will make sure that any transfers of your personal information from one country to another comply with thе data protection and privacy laws that apply.

European data protection laws, in particular, include specific rules on transferring personal information outside the EEA.

We will not transfer your data to any third party businesses without your explicit consent.

Data Retention

We maintain information on our website only as necessary to serve you as a customer. We will retain your website information for no more than 2 years after you terminate active services with us. We may keep payment records for a period of up to 7 years. We defer to Paypal’s payment retention policy regarding this.

Security measures

We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. We use Paypal for the processing of credit card information and do not receive or store that information.

Because we do not maintain personal identifiers such as license numbers, identity numbers, social security numbers, birth certificates etc, we do not pose any risk in transferring that information. In addition, we do not provide that information to anyone including back to our customers.

To protect against unauthorised access to your account and information, we implement session management and login expiration.

Although we take all these measures to maintain the safety and security of your personal information, please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently, please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the updates to this Privacy Policy here and on any other place we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

https://coachsites.me/#homepage-contact

You can also email us directly at sales@coachsites.me

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Further questions and contacts

If you have any questions regarding this Privacy Policy,  if you wish to exercise any of your rights in relation to your personal information, or if you want to object to the collection or processing of your data by CoachSites, whether entirely or partially, please contact us at sales@coachsites.me .

Hosting Agreement

COVERAGE

CoachSites.me is committed to providing a standard of excellence commensurate with the best practices in the industry of our Services.

This Service Level Agreement (SLA) applies if you have subscribed to any of our shared hosting services (“Services”) pursuant to an order request for such services placed under the General Terms and Conditions; and your account is current (i.e. not past due and not suspended/terminated due to non-payment) with CoachSites.me. In the event of conflict between the terms and conditions herein and the General Terms and Conditions, the former shall prevail.

As used herein, the term “Service Availability” refers to the percentage of a particular month (based on 24-hour days for the number of days in the subject month) that the Customer’s Services is available for access by third parties as measured by CoachSites.me.
SERVICE LEVEL GUARANTEE

CoachSites.me aims to achieve 99% Service Availability of its Services for all customers. Please note that we aim to achieve this – we do not guarantee you will have 99% Service Availability.

We do not provide credits for down-time unless a site has been down for up to a 12 hour period. In such instances a prorated credit will be returned to the customer. This rate offers up to $1.67 per day of downtime.

  1. Exception

Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Service Availability caused by or associated with:

  • circumstances beyond CoachSites.me’ reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, armed conflict, embargo, fire, flood, strike or other labour disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software (including, without limitation, ecommerce software, payment gateways, chat, statistics or free scripts);
  • attacks by viruses or hackers, including Distributed Denial of Service (DDoS) attacks against CoachSites.me’ network;
  • scheduled maintenance and system upgrades, or emergency maintenance;
  • any DNS or Domain Name Registry issues outside the direct control of CoachSites.me’ including DNS and Registry propagation issues and expiration;
  • Customer’s acts or omissions (or acts or omissions of others engaged or authorized by customer), including, without limitation, custom scripting or coding (e.g. ASP, CGI, HTML, Perl, PHP etc.), any negligence, wilful misconduct, or use of the Customer’s account in breach of CoachSites.me’ Terms and Conditions and Acceptable Use Policy;
  • issues with 3rd party e-mail systems, including refusal or rejection of e-mail by 3rd party mail systems;
  • delays in e-mail delivery;
  • false SLA breaches reported as a result of outages or errors of any CoachSites.me’ measurement system;
  • outages elsewhere on the Internet that hinder access to your account. CoachSites.me is not responsible for browser, DNS, or other caching that may make your website or e-mail appear inaccessible when others can still access it.
  1. Credit Request and Payment Procedure

In order to receive a credit, Customer must make a request for by sending an e-mail to sales@coachsites.me . Each request in connection with this SLA must include the following customer information:
My Account Username:
Full Name:
Domain Name:
Date and Time:

Credit request must be received by CoachSites.me within 30 working days at the time of unavailability of the relevant Service. If the unavailability is confirmed by CoachSites.me, credits will be applied within 30 days of CoachSites.me’ receipt of Customer’s credit request.

Notwithstanding anything to the contrary herein, the total amount credited to Customer in a particular month under this SLA shall not exceed the total hosting fee paid by Customer for such month for the affected Service(s).

Note: Credits are not refundable and can be used only towards future billing charges.

Development and Support

We can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them. You agree not to hold us liable for damages related to our work on your website – be it development or tech support. That being said – we will make great effort to make sure that we support you as best we can. We’ll take care to make backups and to help keep your site running smoothly.

We provide unlimited technical support for all elements of your website when using our service. This includes Sendy, your website, anything WordPress related, brainstorming, content planning, and Google Apps ( if provided by us).

Last Edited on May 25, 2018

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